You’ve heard the stories: a business owner finds an IT company, thinks they seem great, and decides to work with them, but after a couple months, they find their calls aren’t being returned, their data isn’t being properly backed up, or worse, they try to change companies only to find their servers held hostage – leaving them stuck with a terrible IT company and no way to get out.
Fortunately, not all IT companies do more harm than good. There are a lot of great ones out there that’ll act as your technology partner – being responsive and working with integrity. Here are 3 simple tips to help you find the technology partner you deserve:
The IT industry has only been around for less than 35 years, and there’s nothing keeping unqualified people from entering the industry. Ask about credentials and qualifications before signing up. You want to make sure they’re qualified to help you achieve your goals and objectives through technology, and often, this means they should have the proper degrees, experience, and certifications to demonstrate expertise.
Make sure you stop by their office for a visit to get to know their staff, find out how each staff member treats you, and ensure you feel comfortable with their level of client service. A lot of IT professionals tend to speak in ‘tech-terms.’ Does it seem like they’re talking down to you or speaking in terms you simply don’t understand? You don’t want an IT company that can’t explain things in terms you understand. If they don’t have client service skills, don’t sign an agreement!
Don’t be afraid to ask how many clients they have, what type/size clients they have, and if you can speak to some of their existing clients. Also ask if they have any memberships with organizations in the community, publications, or media recognition. These are all great signs of credibility! Do they demonstrate thought leadership in the industry? Are they doing anything to stay ahead of evolving technology trends? Always look for signs of credibility.
When you’re working with a great technology partner, IT becomes a business enabler – helping you take your business where you want to be. Call (317) 585-0500 or email us at: firstname.lastname@example.org. Discover why we’re the technology partner you’ve been waiting for!
Absolutely amazing. Matthew came to the office and worked with the laptop I had tried to fix myself. He listened carefully to what I reported, then worked with it for over an hour. He asked if he could take it back to his office to work with it. I agreed on the basis of a two-hour billable cap. He took it back to his shop, I’m sure spent way more than two hours fixing it, and returned to me a laptop I scarcely recognized–faster, working wireless, updated Cisco VPN software–perfection. In the course of his magic, he was always available to discuss the configuration, asked all the right questions and gave the right answers. He met the deadline I imposed. The service was so impressive that I asked about future availability to deal with a small business network if help was needed. There’s a team of folks ready to help.”