More than anything, you need an IT partner that’s always looking to the future. Even with the best services, you’ll never truly thrive if your IT provider isn’t smart and strategic with their methods.
PC Help Services has put together what we consider to be basic facts of successfully managing business IT – when we help guide you to make the best and most effective IT investments, our team always keep these in mind.
When it comes to protection, PC Help Services knows that proactive, preventative maintenance is key. We know from experience that when you try to reduce the cost of preventative maintenance, you end up spending more on reactive support. The best way to maximize your investment is to work with proactive solutions and comprehensive maintenance, so issues are dealt with and stopped as soon as they come up.
We’re sure your IT provider has the best of intentions, but facts are facts. When you pay for IT on an “as needed” basis, providers are less motivated to prevent problems, because they make money when things break. On the other hand, when you’re paying a flat monthly support contract, your IT provider makes money when things don’t break. We invest in prevention, and you benefit.
The major difference is this, and it’s a big difference: When you buy insurance, the insurance company walks away and crosses their fingers. When you buy fixed-cost managed IT services, your provider gets busy doing all the things that will reduce costs and risks for both of you.
You’re not just paying to offload risk to somebody else; you’re paying us to prevent problems and manage the risk. Along the way, you benefit from predictable costs and a productive business environment.
The fact of the matter is that they probably won’t be able to, no matter how well intentioned they are. It costs money to deliver IT services, and when we contract to give you the services you need, we have to charge appropriately. Any company who doesn’t do that will either start cutting services or go out of business.
We know that’s what truly important is great face-to-face communication as well as being 100% comfortable with your IT people. PC Help Services understands how crucial it is to plan for your future, talking about everything from management to your unique business needs and priorities. We work with you to build a partnership based on trust, so you have peace of mind knowing that your IT team is thinking ahead as well as reacting promptly when necessary.
Don’t settle for an IT team that doesn’t even understand the basics of technology service – get in touch with PC Help Services to discuss how we’ll help to meet and exceed all of your IT needs. Contact us at email@example.com or (317) 585-0500.
Absolutely amazing. Matthew came to the office and worked with the laptop I had tried to fix myself. He listened carefully to what I reported, then worked with it for over an hour. He asked if he could take it back to his office to work with it. I agreed on the basis of a two-hour billable cap. He took it back to his shop, I’m sure spent way more than two hours fixing it, and returned to me a laptop I scarcely recognized–faster, working wireless, updated Cisco VPN software–perfection. In the course of his magic, he was always available to discuss the configuration, asked all the right questions and gave the right answers. He met the deadline I imposed. The service was so impressive that I asked about future availability to deal with a small business network if help was needed. There’s a team of folks ready to help.”