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Testimonials & References

At PC Help Services, Inc., we take pride in providing the best customer service possible. We understand that computers and technology can be confusing and frustrating at times, so having a trusted computer support and computer repair company to call can be very helpful. The following testimonials and references are from a few of our many satisfied customers in the Carmel, Fishers, and Indianapolis areas.

Alexssa

Like my doctor, I only put my trust in the best. PC Help provided excellent and reliable service.”

  Phil Kimble, Brownsburg, IN   
Alexssa

My computer had been running slow for the last couple of months. Jason (the tech & the owner) checked things out and found that a recent up-grade by my Internet provider was eating up my RAM. One option was to increase the RAM. He told me what chip to buy and showed me how to install it, which I did later that day and the performance increased dramatically. He also showed my wife and I how to burn a CD. I found him to be very knowledgeable and helpful.”

  Greg Zolezzi   
Alexssa

They removed viruses on my computer and installed new anti-viral software. They were very efficient. They completed the work in about an hour. I was very pleased with the service. Thank you Jason and staff. They were all very professional and I was really pleased with the money and time I saved.”

  Cynthia Brocks   
Alexssa

Daniel removed a virus from our computer and updated our anti-virus software to prevent future problems. Daniel did a great job. We called and he was there within an hour and was able to fix the problem within about 30 minutes.”

  Joe & Angie Bowman   
Alexssa

The contractor had just completed another job in my neighborhood and after I called his office, they returned my call to tell me that he would be at my house within the hour if that was okay with me. Of course, I was very happy with the swift reply. I have used this service before and have been very happy with the work. I will use them again when the need arises. I highly recommend this company to anyone who may need this type of service. Thanks for being there to help and guide us in finding good people to do our work.”

  Gloria Scali   
Alexssa

Absolutely amazing. Matthew came to the office and worked with the laptop I had tried to fix myself. He listened carefully to what I reported, then worked with it for over an hour. He asked if he could take it back to his office to work with it. I agreed on the basis of a two-hour billable cap. He took it back to his shop, I’m sure spent way more than two hours fixing it, and returned to me a laptop I scarcely recognized–faster, working wireless, updated Cisco VPN software–perfection. In the course of his magic, he was always available to discuss the configuration, asked all the right questions and gave the right answers. He met the deadline I imposed. The service was so impressive that I asked about future availability to deal with a small business network if help was needed. There’s a team of folks ready to help.”

  Michael Griffith   
Alexssa

My wife called around and the first company to actually answer the phone was PC Help Services, Inc. She scheduled a time for the owner, Jason, to come out to our house; he came out within 48 hours. (In the past, we had taken our computer to a place like Best Buy to get it repaired, but we really don’t like doing that anymore. Even though it costs more for a repairman to come to one’s home, it is worth it for convenience and security.) Jason showed up on time and was very professional. At the advice of the person who scheduled the appt. over the phone, we purchased a new DVD burner from Fry’s ahead of time to save money. When Jason determined that the DVD burner / drive in our computer was indeed inoperable, he began to replace it with the one we had purchased. There was a problem between the computer and the connectors for the new DVD drive. Jason knew of a store from which he could buy a new connector. Within 10 minutes he was back and had spent $5.00 for the connector. He quickly installed the new DVD drive and concluded within 45 minutes, start to finish. Hire PC Help Services, Inc., by all means!”

  Philip Kern / April 2009   
Alexssa

It was nice to find someone in this field to be patient, courteous and made me feel like my questions were not too stupid to ask.”

  Cecil McCord / Garage Doors of Indianapolis   
Alexssa

I wanted to send a note of thanks for contacting me in regards to our stolen laptop. We did not anticipate even getting this laptop back. For you to take the time to determine the rightful owner and then contact me, it is greatly appreciated.”

  Rex Buckly / herff jones   
Alexssa

They were responsive, patient, and excellent in all categories. The owner, Jason, was super nice and very patient with my wife and my questions. We’re not very computer savvy and he spent two hours setting up and going over everything with us. He worked hard and there was no wasted time.”

  Max Newkirk   
Alexssa

Overall a great experience. Everyone I worked with was very friendly. They committed to get the diagnostic done and get back to me the next day. They did exactly that. They were able to find the problem and were very understanding and friendly when I told them I could replace the failed part myself.”

Christopher Dew

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