My computer had been running slow for the last couple of months. Jason (the tech & the owner) checked things out and found that a recent up-grade by my Internet provider was eating up my RAM. One option was to increase the RAM. He told me what chip to buy and showed me how to install it, which I did later that day and the performance increased dramatically. He also showed my wife and I how to burn a CD. I found him to be very knowledgeable and helpful.”