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My time with PC Help began while I was going back to school. I was seeking full time work in the IT field for more experience, and luckily I was able to join the team here. The work atmosphere is friendly and team-oriented, so I really appreciate being a part of the staff.

I find that I’m technically most skilled with virus removal, but I really pride myself in my ability to restore a client’s peace of mind. It means a lot to me when I’m able to help calm a customer down by providing a timely solution to their IT problem.┬áThe long-term development of client relationships is an important part of my work. I once had a customer that had definitely had some bad experiences with “tech support” in the past, and was unsure if PC Help would be any different. Fortunately, after servicing her once I have seen her back in with more computers in need of repair because she actually believes in us and the service we provide.

When I’m not on a job for PC Help, I like to go to the lake in the summer, and snowboarding in the winter. I’m also constantly working harder to learn about new developments in the programming field because I really enjoy working on video games.

Alexssa

My wife called around and the first company to actually answer the phone was PC Help Services, Inc. She scheduled a time for the owner, Jason, to come out to our house; he came out within 48 hours. (In the past, we had taken our computer to a place like Best Buy to get it repaired, but we really don’t like doing that anymore. Even though it costs more for a repairman to come to one’s home, it is worth it for convenience and security.) Jason showed up on time and was very professional. At the advice of the person who scheduled the appt. over the phone, we purchased a new DVD burner from Fry’s ahead of time to save money. When Jason determined that the DVD burner / drive in our computer was indeed inoperable, he began to replace it with the one we had purchased. There was a problem between the computer and the connectors for the new DVD drive. Jason knew of a store from which he could buy a new connector. Within 10 minutes he was back and had spent $5.00 for the connector. He quickly installed the new DVD drive and concluded within 45 minutes, start to finish. Hire PC Help Services, Inc., by all means!”

Philip Kern / April 2009

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