My time with PC Help began while I was going back to school. I was seeking full time work in the IT field for more experience, and luckily I was able to join the team here. The work atmosphere is friendly and team-oriented, so I really appreciate being a part of the staff.
I find that I’m technically most skilled with virus removal, but I really pride myself in my ability to restore a client’s peace of mind. It means a lot to me when I’m able to help calm a customer down by providing a timely solution to their IT problem. The long-term development of client relationships is an important part of my work. I once had a customer that had definitely had some bad experiences with “tech support” in the past, and was unsure if PC Help would be any different. Fortunately, after servicing her once I have seen her back in with more computers in need of repair because she actually believes in us and the service we provide.
When I’m not on a job for PC Help, I like to go to the lake in the summer, and snowboarding in the winter. I’m also constantly working harder to learn about new developments in the programming field because I really enjoy working on video games.
Matt did an excellent job! Took time to explain what he was doing and gave us suggestions to improve safety. Very knowledgeable!