I met PC Help’s owner through Northview Church, and while I was sure early on that I would be working here soon enough, in the end it took two years for me to come on board. I’m so glad I did, because the internal team and the customers I support are both so wonderful to work with.
I’ve found that I’m a jack-of-all-trades for support. While I don’t necessarily have a specialty, I’m “the fixer” for all sorts of IT issues. I’m always excited when I’m able to completely restore a client’s data that they thought was lost for good. These “superhero moments”, when I’m able to do the impossible and save the day, make the job very rewarding. That said, no matter what I provide for a client, so long as it has met their needs, is what I consider an accomplishment.
When I’m not working with PC Help I’m either training in Krav Maga or serving the Alpha ministry at Northview Church.
Overall a great experience. Everyone I worked with was very friendly. They committed to get the diagnostic done and get back to me the next day. They did exactly that. They were able to find the problem and were very understanding and friendly when I told them I could replace the failed part myself.”