I met PC Help’s owner through Northview Church, and while I was sure early on that I would be working here soon enough, in the end it took two years for me to come on board. I’m so glad I did, because the internal team and the customers I support are both so wonderful to work with.
I’ve found that I’m a jack-of-all-trades for support. While I don’t necessarily have a specialty, I’m “the fixer” for all sorts of IT issues. I’m always excited when I’m able to completely restore a client’s data that they thought was lost for good. These “superhero moments”, when I’m able to do the impossible and save the day, make the job very rewarding. That said, no matter what I provide for a client, so long as it has met their needs, is what I consider an accomplishment.
When I’m not working with PC Help I’m either training in Krav Maga or serving the Alpha ministry at Northview Church.
Absolutely amazing. Matthew came to the office and worked with the laptop I had tried to fix myself. He listened carefully to what I reported, then worked with it for over an hour. He asked if he could take it back to his office to work with it. I agreed on the basis of a two-hour billable cap. He took it back to his shop, I’m sure spent way more than two hours fixing it, and returned to me a laptop I scarcely recognized–faster, working wireless, updated Cisco VPN software–perfection. In the course of his magic, he was always available to discuss the configuration, asked all the right questions and gave the right answers. He met the deadline I imposed. The service was so impressive that I asked about future availability to deal with a small business network if help was needed. There’s a team of folks ready to help.”