I connected with PC Help through a company called Dental TI in 2011. When I was hired by Dental TI as a business consultant, all their support contracts were given to PC Help. Afterwards I established a great working relationship with PC Help’s owner Jason, and from there it was a good fit to work with the dental support customers as an employee of PC Help.
One of the best parts of being on this team is that I get go home to my family every evening. Being free to work independently while still having expert resources available when needed is a great balance for work. I’m especially adept at making tech solutions more accessible for the novice user so that they can understand and feel comfortable. I’m proud to know that many of my clients consider me to be the person to call when they need something resolved.
I very much enjoy the process of finding inefficiencies in a client’s system and then determining solutions to meet whatever need they may have.
A truly noteworthy instance in my time working with PC Help was when I worked all night with Jason to get an installation done. Working side by side with very little sleep for so long –- with the company’s owner no less — is a clear example of how dedicated we are to our clients.
When I’m not on the job for PC Help, I’m usually outside with my kids. I really enjoy geo-caching, hiking, cooking, hunting, exercising and hanging out with friends and family.
Absolutely amazing. Matthew came to the office and worked with the laptop I had tried to fix myself. He listened carefully to what I reported, then worked with it for over an hour. He asked if he could take it back to his office to work with it. I agreed on the basis of a two-hour billable cap. He took it back to his shop, I’m sure spent way more than two hours fixing it, and returned to me a laptop I scarcely recognized–faster, working wireless, updated Cisco VPN software–perfection. In the course of his magic, he was always available to discuss the configuration, asked all the right questions and gave the right answers. He met the deadline I imposed. The service was so impressive that I asked about future availability to deal with a small business network if help was needed. There’s a team of folks ready to help.”